Our cancellation and refund policy:
All our playschemes are heavily over-subscribed and we receive a high volume of
changes, cancellations and non-attendance. If you would like to change a booking to an
alternative date we will do our best to accommodate your request, but refunds will not
be issued if we are unable to assist you. Refunds will only be issued on medical grounds,
supported by a letter from your Doctor. Cancellations must be done in writing to leisure@
threerivers.gov.uk or by calling 01923 776611.
If your child/ren is unable to attend on a particular day you must contact Three Rivers
District Council on 01923 776611 by 9am on that day so that the place can be allocated
to the next person on the waiting list. Failure to do so will result in a restriction to book
onto future schemes until one week before the start of the playscheme.
We accept all childcare vouchers for our playschemes. The most popular ones and our
registration numbers are as follows: Computershare Voucher Services 0008245512
Sodexo 171181 Accor P20270818 Co-operative 85100279 KiddiVouchers WD31RL
If you need access to our Ofsted registration numbers, they are as follows:
Abbots Langley Playscheme (EY378720), Maple Cross (EY413138), Greenfields (EY475955)
What is the password for collecting your child/ren?
Do you know the total amount you need to pay? TOTAL
Three Rivers resident £13.50, non-resident £15.50
Referral Scheme £3.50 or £6.50 per day
- Support for families on low income
Are you a Three Rivers resident? Do any of the following apply?
You receive benefits that support your family (this includes Income Support, Employment Support
Allowance, Job Seekers Allowance and Working Tax Credits)
You have a professional working with your family who can confirm that you require support
You may be able to access a number of playschemes in Three Rivers at a reduced rate.
For further information on how to apply, and the full list of activities available in the scheme,
contact Leisure on 01923 776611.
What are the names of three people who are authorised collectors?
You must pay at time of booking. If over the phone, card payments only. Cheques and
cash accepted for bookings in person at Three Rivers House, Northway, Rickmansworth
WD3 1RL. Childcare vouchers must be received before booking can be confirmed.
10. How to pay (we do not accept American Express).
Bookings are taken by telephone and the Council’s one-stop shop from 10am on 10 June.
Due to volume of calls, on the day bookings open, customers should be advised they
will be called back to complete their booking. This will be carried out in time order.
Children with disabilities are encouraged to attend. If you would like to discuss your
child’s needs, please call 01923 776611.
10 June call